Contact Information
Penguin r/c was founded and has been located in Anaheim CA since 1997.
We specialize in providing high quality CNC machined products for the RC, Simulation, and OEM industry.
Penguin r/c
1230-P North Jefferson Street
Anaheim, CA 92886
email: simulation@penguinrc.com
phone: 714.630.9015
fax: 714.630.6250
Shipping Information
US Shipping Rates:
Orders From: $0.00 to $49.99 = $8.00
Orders From: $50.00 to $149.99 = $12.00
Orders From: $150.00 to $299.99 = $15.00
Orders From: $300.00 to $499.99 = $20.00
Orders above $500.00 may be subject
to an additional $5.00 for every $250.00 additional.
International Shipping Rates:
Orders From: $0.00 to $49.99 = $35.00
Orders From: $50.00 to $149.99 = $45.00
Orders From: $150.00 to $299.99 = $55.00
Orders From: $300.00 to $499.99 = $75.00
Orders above $500.00 may be subject
to an additional $25.00 for every $250.00 additional.
Warranty Information
Penguin r/c offers a Limited Lifetime Warranty on all products. This warranty covers all manufacturing defects and issues not related to damage caused by abuse or misuse. Use Items (see exclusions) may be or may not be covered at Penguin r/c discretion. Penguin r/c OEM Components are covered by the OEM providers warrantee but may be serviced by Penguin r/c.
Warranty Timing-
Within 90 Days of original purchase -
SERVICE and RETURN shipping will be covered (if needed) - Limited Use Item coverage.
Beyond 90 Days of original purchase -
RETURN shipping will be covered subject to warranty revision of original purchase date.
Unknown purchase date -
RETURN shipping will be covered subject to latest warranty revision.
Warranty Process-
Please contact us about any problems that you have with your product. We will try to determine what the possibly issue is and suggest a fix for the issue. In some cases the fix may be able to be performed by the owner of the device. If this is possible we will allow service to be done on the unit with replacement parts provided by Penguin r/c. If an owner believes they are not skilled enough to do a self repair, We will repair at our shops when the item is returned to us. We offer self repair options as this is the most economical method for the owner (time and return shipping possibility). If a Self Repair is suggested that directed repair will be covered under warranty (i.e. if the Owner messes up and something goes wrong we will fix what went wrong). Self Repair may also involve requests to return issue parts so that we can inspect the parts for possibly future improvement (Return shipping will be covered by Penguin r/c).
Exclusions-
Use Items are excluded from this warranty and replacement is at the discretion of Penguin r/c. These items include things such as Batteries and External Wiring (USB or otherwise). Damage incurred by Abuse, Misuse, or Neglect is also not included under this warranty.
Addendum-
No revisions to this warranty have been made.
iFlag and iFlag Logo © Petr Vostrel, Svitavy, Czech Republic
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